We want you to love what you take home. All purchases are made in person at our studio, 124 Ashley Road, Hale. This policy does not affect your statutory rights under the Consumer Rights Act 2015.
As all purchases are made in person in store, we are not legally required to offer a refund or exchange if you simply change your mind. As a gesture of goodwill, we will offer an exchange or credit note on unworn stock pieces within 14 days, where:
Goodwill exchanges and credit notes are at our discretion. Credit notes are issued for the price paid and can be used in studio.
ME & CO is built on a modular, made-your-way system. Engraved affirmation discs and beads, brand discs and bespoke charm combinations are made or finished to your specification.
Your rights under the Consumer Rights Act 2015 always apply, including to personalised pieces. Every item must be of satisfactory quality, fit for purpose and as described at the time of sale.
Please bring the item and your proof of purchase to the studio, or contact gem@me-and-co.com, and we will put it right.
What this does not cover: damage caused by accident, misuse, or normal wear and tear after purchase — for example a dropped or snapped piece, or a charm carrier over-loaded beyond its intended use. Our pieces leave the studio in full working order; damage that happens afterwards through use is not a fault. Where possible we are always happy to quote for a repair.
Sale items & gift cards
- Sale items: your faulty-goods rights are unaffected; goodwill exchange may not apply to clearance pieces (we'll make this clear at the till).
- Gift cards are non-refundable and cannot be exchanged for cash (see Gift Card Terms).
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Privacy Policy (UK GDPR)
Effective: 12 September 2026 | Last updated: 12 September 2026
This explains how ME & CO collects, uses and protects your personal data under UK GDPR and the Data Protection Act 2018. We are the data controller. ICO registration: 00014363655. Contact: gem@me-and-co.com.
What we collect
- Identity & contact: name, email, phone, billing/delivery address.
- Order & transaction details and personalisation choices. We don't store full card details — these are handled by our payment processor.
- Booking details, attendee numbers, access or allergy information you share.
- For kids' parties: a child's first name and age, and dietary/allergy info, given by the booking adult.
- When you join our community: your name, email, mobile number, date of birth, and — optionally — the ages of your children, given by you as the parent or guardian.
- Marketing preferences (if you opt in) and website/device data (see Cookie Policy).
How we use it & our lawful basis
- Fulfilling orders, bookings and events — performance of a contract.
- Taking payment and preventing fraud — contract and legal obligation.
- Accounting and tax records — legal obligation.
- Marketing by email and/or SMS where you've opted in — consent, withdrawable any time.
- Improving our website and service — legitimate interests.
- Handling allergy/safety information at events — vital interests and our duty of care.
Who we share it with
- Payment processor: Square (Squareup) — card payments
- Booking platform: Square
- Marketing platform: Mailchimp — when you sign up to our community, the details you provide are transferred to Mailchimp for processing in line with their privacy terms.
- Delivery partners, our website host (Netlify) and email provider.
- Professional advisers and authorities where legally required.
We never sell your personal data.
Children's information
Where you choose to share the ages of your children when joining our community, we use this only to tailor our communications — for example, age-appropriate party packages, gift ideas and events. Providing it is optional; you can join and receive our communications without it. This information is given by you as the adult account holder. We do not knowingly collect personal information directly from children, and our sign-up and marketing are directed at adults aged 18 and over. You can ask us to delete this at any time.
Marketing & your consent
Where you have given permission, we send you marketing about ME & CO — news, launches, events and offers — by the channels you choose (email and/or SMS). You can change your preferences or withdraw consent at any time using the unsubscribe link in any email, replying STOP to any text, or emailing gem@me-and-co.com. Withdrawing consent does not affect communications already sent.
How long we keep it
- Order & financial records: 6 years (tax/accounting law).
- Booking & event records: up to 2 years after the event.
- Marketing data: until you withdraw consent or after inactivity.
- Community sign-up data (including any children's ages provided): kept until you unsubscribe or ask us to delete it.
- Children's party data: deleted shortly after the event.
Your rights
You can access, correct, delete, restrict or object to our use of your data, request portability, and withdraw consent — email gem@me-and-co.com. You can also complain to the ICO (ico.org.uk).
Transfers & security
Where a provider processes data outside the UK, we ensure appropriate safeguards. We use appropriate technical and organisational measures to keep your data secure.
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Cookie Policy
Effective: 12 September 2026 | Last updated: 12 September 2026
How meandco.co.uk uses cookies, under PECR and UK GDPR.
The cookies we use
- Strictly necessary — for the site, basket and checkout to work. No consent needed.
- Functional — remember preferences such as region or saved items.
- Analytics — understand visits and improve the site. Set only with consent.
- Marketing — relevant content and campaign measurement. Set only with consent.
We use Square for bookings and payments, which sets cookies necessary for those services. If we add analytics or marketing tools, they will be listed here and set only with your consent.
Managing cookies
Accept or reject non-essential cookies via our banner, and change your choice any time. You can also control cookies in your browser. Blocking some may affect how the site works.
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Website Terms & Conditions
Effective: 12 September 2026 | Last updated: 12 September 2026
These govern your use of meandco.co.uk and any purchases. By using the site you accept them.
Using our site
- For lawful, personal use only.
- All content, designs, brand names, the ME & CO wordmark and imagery are our intellectual property and may not be reused without permission.
- We may update the site and prices at any time.
Bookings & payments through the site
- Our website is for browsing, brand information and booking sessions and events. We do not sell products online — all jewellery is sold in person at our studio.
- A booking request is an offer; a contract forms when we confirm your booking. Booking and cancellation terms are set out in our Booking Terms.
- Booking fees and deposits are taken online via Square; balances are paid as set out in the Booking Terms.
Price & payment
- Prices are in GBP.
- Online payments (booking fees and deposits) are processed by Square.
Liability & governing law
We don't exclude liability for death or personal injury caused by negligence, for fraud, or anything that can't be excluded by law. Otherwise our liability in connection with the website and bookings is limited to the value of the relevant booking. These terms are governed by the law of England and Wales.
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Booking Terms & Conditions
Effective: 12 September 2026 | Last updated: 12 September 2026
These apply to all sessions, classes and events booked with ME & CO. Specific event types also have their own terms below.
Booking & payment
- A booking is confirmed once the booking fee is received.
- A 50% non-refundable booking fee secures your date. This covers holding your slot, turning away other bookings, and any food and materials ordered for your event.
- The remaining 50% balance is due 14 days before your event and is paid online in advance.
- Session and event prices are as listed in our events programme and may change for future dates.
Cancellations & rescheduling by you
The following terms apply to all bookings and events, including kids' and teen parties, Vault dinners, hen parties and whole-shop hire:
- If you cancel at any time, the 50% booking fee is non-refundable.
- If you cancel within 14 days of your event, or do not attend, the full amount is non-refundable, as the date is reserved exclusively for you and food and materials have been ordered.
- Rescheduling is available if requested at least 14 days before your event, subject to availability, for a rescheduling fee of 10% of your booking total.
Our booking fee is non-refundable because reserving your date means we turn away other bookings and commit to food and materials. These terms are shown at the time of booking and payment. In genuine emergencies we may, at our discretion, offer studio credit — but this is a goodwill gesture, not an entitlement.
Cancellations by us
If we cancel or reschedule, you may choose a full refund or an alternative date. We're not liable for incidental costs such as travel.
Attendance
- Please arrive on time; late arrival may shorten your session.
- You're responsible for any age or supervision requirements stated.
- We may refuse or end a session for unsafe, abusive or disruptive behaviour, without refund.
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Kids' & Teen Party Terms
Effective: 12 September 2026 | Last updated: 12 September 2026
Solicitor review strongly recommended for these terms before publishing, given the child-safety and liability issues.
In addition to our Booking Terms. Please read carefully before booking.
Booking, deposit & numbers
- Deposit & balance: a 50% non-refundable booking fee secures your date; the remaining 50% balance is due and paid online 14 days before the party.
- Per-head pricing per our programme (Bead Bar 6–11 £40; Bead Bar 12+ £45; Vault 12+ £50).
- Minimum 10 guests; maximum 20 guests (Bead Bar parties up to 10; Vault parties up to 10).
- Final numbers confirmed and paid by the agreed date; no refund for non-attending guests after this point.
Supervision & responsibility
- A parent or responsible adult must remain on site throughout. We facilitate the activity; we are not a childcare or supervision service.
- A minimum of one supervising adult per eight children must remain on site throughout.
- The booking adult is responsible for the behaviour and supervision of all children attending.
Allergies, food & safety
- Tell us of allergies or medical needs in advance. Food is ordered in (e.g. sushi/pizza); we cannot guarantee an allergen-free environment.
- Beads, charms and small components are a choking hazard and unsuitable for very young children; age guidance must be followed.
- Tools and findings are used under our team's guidance.
Photography
We will not post images of children without the booking adult's explicit consent.
Cancellation & liability
- Cancellation & rescheduling: as set out in our Booking Terms — the 50% booking fee is non-refundable; cancelling within 14 days or not attending means the full amount is non-refundable; rescheduling (14+ days' notice) carries a 10% fee.
- We may cancel and fully refund if circumstances outside our control prevent the party.
We don't exclude liability for death or personal injury caused by our negligence, or anything else that can't be excluded by law. Otherwise attendance is at your own risk and the booking adult accepts responsibility for their party. Belongings are brought on site at your own risk.
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Workshop & Event Terms
Effective: 12 September 2026 | Last updated: 12 September 2026
Covering adult workshops and events — Matcha Mumma Mornings, Clink & Chain, Talisman Story Night, Hen Parties, Vault Dinners and whole-shop hire. In addition to our Booking Terms.
Tickets & hire
- Per-person events booked per head; private hire at the stated fee or minimum spend.
- Hire fees as set out in our events programme — for example Clink & Chain private hire £150, whole-shop hire £1,500. Vault dinners and hen parties are charged per head.
- A 50% non-refundable booking fee secures private events; the balance and final numbers are due 14 days before, paid online in advance.
Food, drink & licensing
- Food at the Vault and events is ordered in (e.g. sushi/pizza); we don't prepare food on site.
- Any alcohol service is subject to our premises licence and the law. We operate Challenge 25, refuse service without valid ID or to anyone intoxicated, and reserve the right to refuse service.
- We will only serve alcohol once our premises licence is granted. Until then, no alcohol is served on the premises.
Behaviour, safety & cancellation
- Follow our team's safety guidance with tools and materials.
- We may end an event without refund for unsafe, abusive or disruptive behaviour.
- You're responsible for damage caused by your group beyond normal use.
- Cancellation & rescheduling: our standard Booking Terms apply to all events (50% non-refundable booking fee; full amount non-refundable within 14 days or for no-shows; reschedule with 14+ days' notice for a 10% fee). If we cancel, you may choose a full refund or alternative date.
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Gift Card Terms
Effective: 12 September 2026 | Last updated: 12 September 2026
Applies to ME & CO gift cards, physical or digital.
- Redeemable against products and, where stated, sessions and events — in studio and online.
- Valid for 12 months from the date of purchase.
- Not exchangeable for cash and non-refundable, except where required by law.
- If an order exceeds the balance, the difference is payable by another method.
- We're not responsible for lost, stolen or damaged cards, and can't replace one without proof of purchase.
- Cards have no value until activated and paid for, and cannot be resold.
- We may decline a card we reasonably believe was obtained fraudulently.
Your statutory rights are not affected by these terms.
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